Credits: CEU = IACET CEUs | PDU = PMI PDUs | HRCI = HRCI Credits | SHRM = SHRM PDCs | CFRE = CFRE Credits | ACE = ACE Credits
Effective Emails, Memos and Letters
Key Features
Course Description
Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
Learning Outcomes
- Recognize when it’s appropriate to use an email, a memo, or a letter
- Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
- Consider primary and secondary uses for the email, memo, or letter
- Explain how to facilitate both primary and secondary uses
- Create a sample email, memo, and letter employing best practices
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Notes
This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.
Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.
Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Sixth Edition, Project Management Institute Inc., 2017.
The following list outlines the PDUs you will earn for completing this course, based on the certification you have.
| Certification | Technical | Strategic/Business | Leadership | Total |
|---|---|---|---|---|
| CAPM®/PMP®/PgMP® | 1 | 0 | 4 | 5 |
| PMI-RMP® | 0 | 0 | 4 | 4 |
| PMI-SP® | 0 | 0 | 4 | 4 |
| PMI-ACP® | 0 | 0 | 4 | 4 |
| PfMP® | 0 | 0 | 4 | 4 |
| PMI-PBA® | 0 | 0 | 4 | 4 |
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